How to Apply the Model
Start by identifying how you'll measure reaction. Consider addressing these questions:
Did the trainees feel that the training was worth their time?
Next, identify how you
want to measure these reactions. To do this you'll typically use or questionnaires; however you can also watch
trainees' body language during the training, and get verbal feedback by asking
trainees directly about their experience.
To measure learning, start by identifying what you want to evaluate. (These things could be changes in knowledge, skills, or attitudes.)
It's often helpful to
measure these areas both before after training. So, before training commences, test
your trainees to determine their knowledge, skill levels, and attitudes.
Level 3: Behavior
It can be challenging to
measure behavior effectively. This is a longer-term activity that should take
place weeks or months after the initial training.
One of the best ways to measure behavior is to conduct observations and interviews over time.
Also, keep in mind that behavior will only change if conditions are favorable. For instance, effective learning could have taken place in the training session. But, if the overall organizational culture isn't set up for any behavior changes, the trainees might not be able to apply what they've learned.